HP Walkins In Bangalore 17th December 2016 | Freshers Jobs 2017

HP Walkins In Bangalore 17th December 2016 | Freshers Jobs 2017

Company Name : Hewlett-Packard (HP)

About Company : The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Job Role : Technical Support Representative

Eligibility : Any Graduate

Experience : 2 - 6 Years

Official  Website : www8.hp.com

Job location :  Bangalore

Job Description :
·        The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:
·        Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
·        Identifies training needs and occasionally provides training for help desk analysts.
·        Aid knowledge transfer within the group.
·        Remain well versed in help desk policies, procedures, standards and documentation.
·        New account creation / modification / deletion in UAM related roles.
·        Supporting password resets and account unlocks in roles requiring higher permission levels.
·        Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status.
·        Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate.
·        Adhere to Policies & Procedures and work to achieve individual and team goals.
·        Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
·        Demonstrate competent technical skill set & hands on technical support experience.
·        Is required to be a Super User of Microsoft Office.
·        Ability to multi-task and prioritize while being able to manage commitments / deliverables.
·        Ability to work under tight deadlines and deliver business results.
·        Ability to coach L1 engineers to support their development needs and help them meet their goals.
·        Must possess Excellent Communication skills / high energy and confidence.  

Documents Required :
·        2 Passport size photographs
·        One Photo ID Proof
·        Updated Resume

Salary Offered :  Best In The Industry

Apply Mode :  Walk-in

Walk-in Time : 10:00 AM To 12:00 PM     

Walk-in Date : 17th December 2016

Walk-in Venue Details :
Hewlett Packard Enterprise,
24 Salapuria Arena, Hosur Main Road,
Adugodi, Koramangala,  Next to Forum Mall
Beside Star Bazaar. Bangalore,  

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