Amazon Freshers Walkins Interview Drive On 09th & 10th September 2016

Amazon Freshers Walkins Interview Drive On 09th & 10th September 2016

Company : Amazon 

About Company :  Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.  

Job Role/Designation : Seller Support Associate

Qualification : Any Graduate

Experience Required : 0 - 5 Years

Official  Website : www.amazon.com

Job location :  Bangalore

Job Description :
·        The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
·        The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
·        The Seller Support Associate acts as the primary interface between Amazon and our business partners.
·        A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.  

Job Responsibilities:
·        Builds Platform and business knowledge to better serve sellers.
·        Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
·        Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
·        Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
·        Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
·        Demonstrates effective, clear and professional written and oral communication.
·        Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
·        Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
·        Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Desired Candidate Profile :
·        Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
·        Business acumen in areas of e-commerce and retail is advantageous.
·        Process improvement awareness and experience.
·        Enthusiasm and strong self-motivation.
·        Strong prioritization and time management skills, with a high degree of flexibility.
·        Ability to embrace constant change with flexibility and good grace.
·        Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
·        Demonstrates effective communication, composure, and professional attitude.
·        Exemplary performance record, particularly with regard to quality & productivity.   
·        6 + months experience within a customer service /contact centre environment would be an advantage.
·        Demonstrated desire to expand skills into new areas.
·        Technical (Computers & Internet) savvy is required.

Documents Required :
·        2 Passport size photographs
·        One Photo ID Proof
·        Updated Resume

Salary Offered :  Best In The Industry

Apply Mode :  Walk-in

Walk-in Time : 10:00 AM To 03:00 PM

Walk-in Date : 09th & 10th September 2016

Walk-in Venue Details :
Amazon Development Centre India Pvt. Ltd.,
Orion Building, GF, 8th, 9th, 10th & 11th Floor,
Bagmane Constellation Business Park,
K.R. Puram- Marathalli Ring Road,
Opposite Arena Mall. Mahadevpura, Bangalore.  

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