Lenskart Walkins Interview Drive For Freshers

Company : Lenskart

About Company : Lenskart is India’s leading online shopping portal for eyewear. With a country-wide reach including cities such as Delhi/NCR, Mumbai, Kolkata, Chennai, Bangalore and Ahmedabad, online shopping India has been made easy with Lenskart. You can order from a gamut of options ranging from eyeglasses to contact lenses to sunglasses for men and women. It provides a platform for people to spice up their life with the latest international runway trends at amazing prices. Lenskart is India’s online shopping portal that gives great discounts and amazing offers on a daily basis.

Job Role/Designation :  Quality Analyst

Qualification :   Any Graduate

Experience Required : 1 - 5 Years

Official  Website : www.lenskart.com

Job location :  Delhi/NCR

Job Description :
·        Audit outgoing/incoming calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.
·        Provides feedback to assist in the creation of performance improvement goals and the development of training programs.
·        Follows the Voice Monitoring plan each month as per the defined target.
·        Improve the overall rating of the advisors month on month via constant monitoring and feedback sessions.
·        Identify process gaps, trends in quality performance on the process floor and process improvement opportunities.
·        Ability to plan and implement process improvement opportunities and measure success.
·        To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality.
·        Conduct regular Call calibration sessions with advisors.  

Documents Required :
·        2 Passport size photographs
·        One Photo ID Proof
·        Updated Resume

Salary Offered :  Best In The Industry

Apply Mode :  Walk-in

Walk-in Time : 10:00 AM

Walk-in Date : 29th August To 02nd September 2016

Walk-in Venue Details :
Lenskart Office, 7th Floor,
Vatika Mindscapes, 12/2, Sector 27D,
National Highway-2,
Nearest Metro Station: Sarai.         

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