Xchanging Any Graduates Walkin From 20th July to 24th July 2015 - Apply


Company :   Xchanging

About Company : Xchanging is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xchanging offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xchanging supplies for graphic communication and office printing environments of any size. Xchanging serves clients in more than 160 countries.

Job Role/Designation :   Desktop Support Engineer

Job Description :
·        To exhibit an excellent standard of customer care in all communications, striving to deliver a  world-class support experience.
·        To exhibit the communication skills necessary to provide assistance to remote users, via Live Chat, telephone and email.
·        To conduct all duties in line with policies, processes and procedures.
·        To provide first line IT support to users for Incidents and Requests, resolving incidents and  completing requests according to agreed targets and SLAs.
·        To solve incidents using either documented solutions in the Knowledge Base or using  troubleshooting skills to identify the cause and resolve the issue.
·        To accurately perform administrative tasks, for both technical and business systems and services.
·        To provide advice and guidance to users on good practice for the use of IT equipment.
·        To support documentation maintenance as required.
·        To contribute to growing and maintaining the Knowledge Base and Self Help articles for users.
·        To undertake any tasks and duties as required by management.
·        Identifying improvement opportunities and highlighting them to management where applicable.
·        To identify themes of incidents, contributing to proactive Problem Management to remove the root cause of a recurring issue.

Desired  Candidate Profile :
·        Excellent English oral and written communication skills.
·        Confidence in liaising with users irrespective of nationality.
·        Excellent attention to detail and the ability to capture data accurately.
·        Working knowledge of Microsoft Office to include excellent knowledge of Outlook.
·        Ability to troubleshoot situations where there is no clear process step.
·        Good interpersonal skills able to work confidently with all levels of staff including senior   management.
·        Ability to learn new skills quickly and operate with limited supervision.
·        Basic knowledge of Active Directory.
·        Well-presented person with a service orientation.
·        Ability to work within time and resource constraints.
·        Calm and flexible approach to work.
·        Must be customer focused and highly professional.
·        Demonstrable successful experience in working with customers/users.
·        Flexible attitude to working unsociable hours as dictated by the needs of the business Hours of  work will be on a shift rota basis covering 18/5 (supporting Europe and India based users) and  moving to 24/5 later in 2015.
·        Keen to learn new skills and actively seeks development.

Qualification :  Any Graduate

Experience Required : 2 - 4 Years

Salary Offered :  Best In The Industry.

Job location :  Bangalore

Official  Website : www.xchanging.com

Apply Mode :  Walk-in

Walk-in Time : 11:00 AM

Walk-in Date :  20 July - 24 July 2015

Walk-in Venue Details :
Xchanging Tower,
SJR iPark EPIP Area,
Whitefields,
Bangalore-560 066.

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